Delivery & Warranty
Delivery Information
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Warranties / Guarantees
Standard warranty unless otherwise agreed in writing covers workmanship for a maximum period of 5 – 10 years for CSM Manufactured Steel Furniture depending on CSM Product. Subject to fair wear and tear and the product being used, loaded and maintained within design constraints and according to operating instructions in this manual.
The warranty on runner slides, locking mechanism, powder coat, plating and plastic products cannot exceed that of the original manufacturer. The warranty on such components is limited to no more than 12 months.
Warranty Details
- Warranty repairs will be carried out at no charge to the client on the condition service staff are given immediate and free access to the units.
- Warranty repairs will only apply if all warranty conditions have been met.
- The service technician will determine if the repair is to be carried out under warranty or if a service charge is to apply.
Service Charge Details
- The call out rate will be charged from the time the Service technicians arrive at the site. The rate also covers the technicians first 15 minutes on site. Thereafter a charge of $35.00 per half will apply.
- Your call our rate will be $80.00 Plus 10% GST.
- Rates will be charged to the completion of the nearest half hour.
- All new parts (materials) will be charged additionally to the service charge.
- Parts costs in excess of $50.00 will be advised to the client prior to proceeding. If the client does not wish the Service technician to proceed, the call out rate and time charges will still apply.
- If the Service technician is required to revisit the client a second call out fee will apply.
- If the client has an account with InServis they will be invoiced in accordance with their account terms. If there is no account in place, the client is to settle the amount in full, paying COD to the Service technician.